Faces & biometrics · Australia
Bunnings
Retail facial recognition · Administrative Review Tribunal decision 2026
Regulator decision- Data
- Facial images and biometric templates of people entering selected Australian stores
- What happened
- Bunnings used facial recognition in 62 stores between 2018 and 2021 to identify repeat offenders. The privacy dispute concerned collection and use of biometric information, not a finding that Bunnings sold it.
- Outcome
- The tribunal upheld findings that Bunnings failed to give adequate notice and maintain appropriate privacy governance. It also found that the limited use to address serious retail crime and protect staff and customers could be justified; the decision is not a general permission for retail facial recognition.
Office of the Australian Information Commissioner
