Topic file
Local case files on prices, platforms and consumer rights in the Australian market.
Australia’s Federal Court ordered JustAnswer to pay $10 million and provide refunds after consumers were signed up to monthly fees they had not expected from a $2 question-and-answer offer.
Australia’s consumer regulator alleges HelloFresh and Youfoodz charged tens of thousands of customers after an online cancellation—or before customers understood they had subscribed at all.
The ACCC alleges Microsoft concealed a cheaper Classic option when it told Microsoft 365 subscribers that Copilot and a higher renewal price were the only way to continue.
Most Telstra postpaid plans rose by $4 a month from May 2026, with prepaid plans rising by around $5 as the company pointed to network investment and support costs.
From July 2026, nbn wholesale prices rose by up to $2.34 a month on popular residential speed tiers, leaving retailers to decide how much reaches customers.
The ACCC’s 2026–27 enforcement priorities explicitly call out subscription traps and other dark patterns in digital markets. Naming the tactic is the beginning, not the remedy.
Australia’s consumer regulator alleges Amazon relied on unfair Prime contract terms to add advertising to Prime Video, then asked subscribers to pay extra to keep the service ad-free. The claims have not been decided by a court.