20
UK desk
Adobe charged for leaving. The CMA wants to know why.
The UK Competition and Markets Authority opened an investigation into early termination fees on certain Adobe membership plans.
5 min read
Topic file
United Kingdom
UK case files on cancellation friction, telecom pricing and digital access that expires quietly.
21
UK desk
Virgin Media made cancellation a customer-service problem.
Ofcom fined Virgin Media £28 million over alleged failures that made it harder for customers to cancel broadband and phone contracts.
6 min read
22
UK desk
Virgin Media sells a movie you can lose in five years.
The UK Virgin Media Store terms say purchased content may only remain available for a maximum of five years because third-party rights can expire.
5 min read
35
UK desk
Sitting with your child should not be a surprise fee.
The UK Competition and Markets Authority is investigating whether Ryanair’s family-seat charge and its presentation at checkout comply with consumer-protection law. It is an investigation, not a finding.
5 min read
38
UK desk
The ticket price arrived after the ticket search.
The UK Competition and Markets Authority ordered StubHub UK to refund more than 50,000 customers and imposed a fine after finding mandatory ticket fees appeared late in the checkout process.
5 min read