Fees, subscriptions, friction or worse defaults tilt the product toward extraction.
What you can do
Check your renewal date and plan options, export important files, and keep a copy of the plan and price you accepted.
AllegationOpen investigationReviewed
Productivity · Subscription
Microsoft 365
The ACCC alleges customers were steered toward Copilot and a higher price while cheaper plans remained available.
- Stage 2Hard to leave
- Stage 3Cashing in
- Stage 4Nobody wins