Fees, subscriptions, friction or worse defaults tilt the product toward extraction.

What you can do

Keep copies of the plan terms and cancellation screens. Download purchased assets and track unused credits before changing plans.

The evidence

Case file 10 · 5 May 2026Shutterstock made the subscription easy to start—and hard to leave.The FTC says Shutterstock charged consumers without informed consent and built a cancellation process that pushed people through support channels instead of a simple exit.2 sources · Read the case file →

Other subscription records